Frequently Asked Questions

  1. How long will it take for my order to arrive?

    • We understand your eagerness to receive your order! On average, shipping times range from 1 to 2 weeks, depending on your location. If you prefer faster delivery, we offer an express shipping option, which typically takes 1 to 7 days

  2. Can I track my order?

    • Absolutely! We provide order tracking for your convenience. Once your order is shipped, you'll receive an email with a tracking number, allowing you to monitor your package's journey.

  3. What is the shipping cost?

    • Shipping costs vary based on your location and the size of your order. To find out the exact shipping cost for your purchase, please proceed to the checkout, and the shipping fees will be calculated based on your delivery address and order size.

Sizing Questions:

  1. Why do clothing items have different sizing labels?

    • Many of our clothing items are labeled in Asian sizing as they are sourced from international suppliers. To ensure you select the right size, please consult our size chart provided on each product page. If you have any questions about sizing, our customer support team is here to assist you.

 

  1. How can I choose the correct size?

    • Many of our clothing items use Asian sizing, as we work with international suppliers. Asian sizes generally run smaller than standard EU/US sizes, so we recommend ordering one size up for the best fit. To make sure you choose the right size, please consult the size chart available on each product page. If you have any questions or need assistance, our customer support team is always happy to help.

Additional Concerns:

  1. What if I'm not satisfied with my purchase?

    • Your satisfaction is our priority. If, for any reason, you're not satisfied with your order, please contact our customer support team within 30 days of receiving your items. We'll guide you through the return or exchange process.

  2. Do you offer wholesale or bulk ordering?

    • Yes, we do! If you're interested in wholesale or bulk orders, please contact our dedicated team at support@elorianoreline.com We'll be happy to assist you with your inquiry.

Contact Information:

If you have any other questions or concerns, please don't hesitate to reach out to our customer support team at support@elorianoreline.com. We're here to ensure your shopping experience with RileyRiver is enjoyable and worry-free. Your satisfaction is our top priority.